Privacy Policy

1. Introduction

At Chare, Inc. ("Chare," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our service to transform documents into interactive AI conversations.

By using our service, you agree to the collection and use of information in accordance with this policy. We believe in transparency about how we handle your data and your right to control your information.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our service:

• Name and email address when you create an account
• Contact information when you reach out to us for support
• Payment information (processed securely by third-party payment processors)
• Profile information you choose to provide

2.2 Document and Usage Data

When you use Chare, we collect:

• Documents you upload and share through our platform
• AI conversation data and interactions with your documents
• Analytics data including page views, time spent, and engagement metrics
• IP addresses, device information, and browser type
• Usage patterns and feature interactions within our service

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our document sharing and AI conversation services
• Generate analytics and insights about document engagement for you
• Process payments and manage your account
• Communicate with you about service updates, support, and promotional content
• Ensure security, prevent fraud, and protect our users
• Comply with legal obligations and enforce our terms of service
• Develop new features and improve our service

4. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

• With your explicit consent or at your direction
• With trusted service providers who help us operate our platform (under strict confidentiality agreements)
• When required by law, legal process, or to protect our rights and safety
• In connection with a business transfer, merger, or acquisition

4.1 Third-Party Services

We work with trusted third-party services for:

• Analytics and performance monitoring
• Payment processing (we do not store payment card details)
• Cloud hosting and secure data storage
• AI and machine learning processing

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Portability: Request export of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Control: Manage your document sharing and privacy settings

To exercise these rights, please contact us at privacy@chare.com. We will respond to your request within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Multi-factor authentication and access controls
• Secure cloud infrastructure with reputable providers
• Employee training on data protection and privacy

While we strive to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest industry standards.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may be limited if cookies are disabled.

We also use analytics services to better understand how our service is used and to improve user experience.

8. Children's Privacy

We do not knowingly attempt to solicit or receive information from children.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or through prominent notice on our service at least 30 days before the changes take effect.

Your continued use of our service after the effective date of the revised Privacy Policy constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Any disputes arising from this policy will be resolved in the appropriate courts of competent jurisdiction.